Shipping · Exchange · Return Policy

• Shipping region: Singapore only. A Singapore delivery address is required at checkout.
• Shipping fee: flat rate of S$6 per order (flat-rate shipping, S$6 per order).
• Processing time: dispatched within 1–3 business days after payment is confirmed; delivery may take an additional few days.

• Exchanges and returns are available only for unopened and unused items within 7 days of the delivery date.
• In the case of a product defect or wrong delivery, we will exchange the item or provide a full refund at the Company's expense.
• Given the nature of hygiene products, returns due to simple change of mind may be restricted for opened or used items.
• To request an exchange or return: hello@spicules.kr (please include your order number and the reason).

• Refunds are processed after the returned item is collected and verified.
• Refunds are processed as a cancellation (refund) of the original payment to your payment method (PayPal), and may take several business days depending on PayPal and card-issuer policies.
• The refund amount is based on the product price, and for returns not attributable to the Company, the round-trip shipping cost may be borne by the customer.

Orders can be fully refunded if a cancellation request is sent to hello@spicules.kr before dispatch. If the order has already been dispatched, the return procedure applies.

For inquiries about shipping, exchanges, or returns, please contact hello@spicules.kr. You can also check your order details in the PayPal account you paid with.